CUSTOMER OF THE FUTURE

A call to all disrupters! Help Standard Bank innovate for the world of tomorrow in the pinnacle of competitions...

CUSTOMER OF THE FUTURE

Smartphone Payments

There are currently a number of ways to make payments with your smartphone at outlets, but most of these methods require specific hardware/enhancements that your phone would need to make the payments (i.e NFC Technology, Snapscan barcode, QR Barcode). But we can leverage off of existing infrastructure to make payments through our phones, through POS machines. POS machines connect and communicate with terminals. We could ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Advertisements on app

At Standard Bank, we have the advantage of consumer purchasing behavior that we can mine from our customer accounts. We are able to develop customer preference profiles and spending patterns based on this data, as well as confidently predict specific behavior from this. We could build recommender systems that suggest products to our customers, based on their preferences. We should then be able to influence spending through ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Robotics in Banking

Utilize robot technology to handle "first-touch" customer experiences. The technology would use verbal instructions and controller input, with the ability to assist customers with initial queries, responding to situations around, "What may I assist you with?", "Do you want to open a new account?" or "Do you want to find a ATM?" The robotic software and artificial intelligence engine can be "trained" and "learn" to understand ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Growth Pod

Growth Pod is a comfortable seating pod that seats multiples of two and has a computer screen in the middle. The "Customer of the Future" seeks: • Tailored service • Lineless banking (option) • Ubiquitous presence • Aesthetic quality considerations • Wants to come out of the bank with an idea of where the bank features in the PERSONAL GROWTH of the business/individual. Standard Bank is ultimately a PARTNER ...more »

Submitted by (@siphesihlecedric)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
8 of 15 completed

CUSTOMER OF THE FUTURE

Let's Bet - Peer 2 Peer Betting Application

Imagine betting against your friend on an outcome of a football match. This is currently being done privately but without any proper setting, where one can bet against a close acquaintance. This becomes a problem because the agreement is sealed by a handshake, making it easy for the other party not to honor the agreement by pulling out or not paying up. This creates a need for an environment where individuals can bet ...more »

Submitted by (@samkelo.mndaweni)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Street Vendor Snap Scan

How many times have you stood at a robot and notice how a street vendor needs to promote his/her product , provide costing and exchange monies before the robot changes. And sadly sometimes the drivers drive off with the goods without paying for them. My idea would be that we design a similar tool to snap scan or tap and go for street vendors. It reduces the risk of them being robbery targets as they won’t need to carry ...more »

Submitted by (@fioma.williams)

Idea Stage : Established / proven technology

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

AN APP THAT CAN SAVE TIME.

Imagine walking into a bank and they already know why you there and what you need and they are prepared for you. These days everything revolves around time, and saving a few minutes will make a difference in ones day. you may ask how? it’s simple, create an app where you are able to tell the bank what time you will be coming in and what you need(loans,deposits,inquiries). The APP will tell you exactly what documents ...more »

Submitted by (@shameel.hope)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

A Booking Hero for small mobile service businesses

Service businesses are getting mobile. Hairdressers, personal trainers, masseuse, family doctors and many others are increasingly ditching overly expensive premises and taking their services on the road and to their clients' door steps. For many clients this brings convenience and service to the comfort of their home. Whilst for the mobile entrepreneur it brings a more flexible lifestyle and results in more money in their ...more »

Submitted by (@ian.houvet)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Build Your Own SB Account like a Burger

To attract and retain students and young professionals the bank should allow these individuals to create / build their bank accounts like how they build their burgers at a fast food outlet. This will give them control of what goes into the account so that they can own the account. Imagine if you were able to (using an App / website) select how many withdrawals would you like per month, swipes, etc. this will allow them ...more »

Submitted by (@thabani.joyisa)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Mobile App Real Time Analytics to track customer spending

On the current internet banking mobile app, customers/clients do not get real time analytics of their usage and or budget. Idea -to give clients the ability to view where they are spending money, how much, and allocate budgets according to their spending. With each month it gives a client a summary view of their spending habits and a budget run rate analysis. This analytics portion of the app can gain insights into ...more »

Submitted by (@takura.chimbuya)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Virtual Translation and Interpreting

Imagine a customer conversing in their own language to any consultant regardless of the language barrier. In a diverse country as ours, with many languages, clients would be kept waiting longer to get assistance from a consultant that speaks the same language, only to find that the consultant that speaks their language has no capacity to assist. Why not have a device or system, that translates or interpretes spoken language ...more »

Submitted by (@samkelo.mndaweni)

Idea Stage : Established / proven technology

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Turning The Bank Into A Real Game

Value Proposition - Gamifying the entire banking experience where employees of the bank, clients and even non-clients can earn real rewards that they choose (cash, sports tickets, products, dinner with the CEO, better banking rates) by completing certain tasks or adding positively to the eco-system and amassing points. Tracking will be via a mobile application where users will monitor how close they are to reaching their ...more »

Submitted by (@beets0)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed