CUSTOMER OF THE FUTURE

A call to all disrupters! Help Standard Bank innovate for the world of tomorrow in the pinnacle of competitions...

CUSTOMER OF THE FUTURE

Move from a Banking Platform (App) to Lifestyle Platform

Transform our banking platform/app to a lifestyle platform, catering for all the clients' financial and spending needs. The transformation includes: • PFM (Personal Financial Management) Tool - Intuitive and Personalized Budgeting. (Similar to 22Seven) • Purchase forex on app (Integrate Travel Wallet into platform) • Pay for receipts- Scan receipts with smartphone and make purchases. • Rewards/Loyalty accounts. Integrate ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
11 of 14 completed

CUSTOMER OF THE FUTURE

Smartphone Payments

There are currently a number of ways to make payments with your smartphone at outlets, but most of these methods require specific hardware/enhancements that your phone would need to make the payments (i.e NFC Technology, Snapscan barcode, QR Barcode). But we can leverage off of existing infrastructure to make payments through our phones, through POS machines. POS machines connect and communicate with terminals. We could ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Back Office Digitization

Automate back office processes. Enable the automation of customer applications. An internal app for customer applications that would track from the branch all the way through the enabling functions. It would work similar to Uber where the application can be tracked moving through the various phases and giving line of sight of who exactly it is sitting with and what they are busy with (allowing one to see what the delays ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
11 of 14 completed

CUSTOMER OF THE FUTURE

Advertisements on app

At Standard Bank, we have the advantage of consumer purchasing behavior that we can mine from our customer accounts. We are able to develop customer preference profiles and spending patterns based on this data, as well as confidently predict specific behavior from this. We could build recommender systems that suggest products to our customers, based on their preferences. We should then be able to influence spending through ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Robotics in Banking

Utilize robot technology to handle "first-touch" customer experiences. The technology would use verbal instructions and controller input, with the ability to assist customers with initial queries, responding to situations around, "What may I assist you with?", "Do you want to open a new account?" or "Do you want to find a ATM?" The robotic software and artificial intelligence engine can be "trained" and "learn" to understand ...more »

Submitted by (@kabelo.mzwinila)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

RiovicPay: Secure Online Transactions (P2P Escrow Payments)

-Value Proposition: Advanced e-commerce functions on a prepaid basis. There are people that want to purchase and order goods and services online but do not because of the fear of being scammed, and we can't really blame them considering what happens on sites like OLX and Gumtree. RiovicPay is a finance tool providing a payment method that allows users to pay for goods and services when they purchase them but limited ...more »

Submitted by (@phiwankambule)

Idea Stage : Start-up / prototype

ReviewScale

Awaiting Reviews
In Progress
11 of 14 completed

CUSTOMER OF THE FUTURE

Growth Pod

Growth Pod is a comfortable seating pod that seats multiples of two and has a computer screen in the middle. The "Customer of the Future" seeks: • Tailored service • Lineless banking (option) • Ubiquitous presence • Aesthetic quality considerations • Wants to come out of the bank with an idea of where the bank features in the PERSONAL GROWTH of the business/individual. Standard Bank is ultimately a PARTNER ...more »

Submitted by (@siphesihlecedric)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
8 of 15 completed

CUSTOMER OF THE FUTURE

Let's Bet - Peer 2 Peer Betting Application

Imagine betting against your friend on an outcome of a football match. This is currently being done privately but without any proper setting, where one can bet against a close acquaintance. This becomes a problem because the agreement is sealed by a handshake, making it easy for the other party not to honor the agreement by pulling out or not paying up. This creates a need for an environment where individuals can bet ...more »

Submitted by (@samkelo.mndaweni)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Fully automated current account switching kit

We developed an automated current account switching kit (ASK), which enables customers to switch their salary account within 5mins to a new bank. Everything is fully digital, no paper, mail or anything else is needed. Standing orders, direct debits and incoming transfers are all moved automatically to the new account. The solution is a step-change in customer experience as it decreases the time taken from 3-5 hours to ...more »

Submitted by (@matthias.eireiner)

Idea Stage : Established / proven technology

Voting

17 votes
20 up votes
3 down votes

CUSTOMER OF THE FUTURE

Street Vendor Snap Scan

How many times have you stood at a robot and notice how a street vendor needs to promote his/her product , provide costing and exchange monies before the robot changes. And sadly sometimes the drivers drive off with the goods without paying for them. My idea would be that we design a similar tool to snap scan or tap and go for street vendors. It reduces the risk of them being robbery targets as they won’t need to carry ...more »

Submitted by (@fioma.williams)

Idea Stage : Established / proven technology

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

AN APP THAT CAN SAVE TIME.

Imagine walking into a bank and they already know why you there and what you need and they are prepared for you. These days everything revolves around time, and saving a few minutes will make a difference in ones day. you may ask how? it’s simple, create an app where you are able to tell the bank what time you will be coming in and what you need(loans,deposits,inquiries). The APP will tell you exactly what documents ...more »

Submitted by (@shameel.hope)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

A Booking Hero for small mobile service businesses

Service businesses are getting mobile. Hairdressers, personal trainers, masseuse, family doctors and many others are increasingly ditching overly expensive premises and taking their services on the road and to their clients' door steps. For many clients this brings convenience and service to the comfort of their home. Whilst for the mobile entrepreneur it brings a more flexible lifestyle and results in more money in their ...more »

Submitted by (@ian.houvet)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed