CUSTOMER OF THE FUTURE

Fully automated current account switching kit

We developed an automated current account switching kit (ASK), which enables customers to switch their salary account within 5mins to a new bank. Everything is fully digital, no paper, mail or anything else is needed. Standing orders, direct debits and incoming transfers are all moved automatically to the new account. The solution is a step-change in customer experience as it decreases the time taken from 3-5 hours to ...more »

Submitted by (@matthias.eireiner)

Idea Stage : Established / proven technology

Voting

17 votes
20 up votes
3 down votes

CUSTOMER OF THE FUTURE

AN APP THAT CAN SAVE TIME.

Imagine walking into a bank and they already know why you there and what you need and they are prepared for you. These days everything revolves around time, and saving a few minutes will make a difference in ones day. you may ask how? it’s simple, create an app where you are able to tell the bank what time you will be coming in and what you need(loans,deposits,inquiries). The APP will tell you exactly what documents ...more »

Submitted by (@shameel.hope)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Dual security for Tap & Go cards

Tap and Go cards have brought about convenience, but it wont be long before the security gaps are realised by criminals who could get hold of RFID/ NFC scanners and seamlessly steal copious amounts from people in a busy area R200 at a time (the current limit). We have seen this sort of thing manifest through car key jammers... I propose dual security through cellphone confirmation. A pop-up screen should come onto your ...more »

Submitted by (@sopefolu.ogunrombi)

Idea Stage : Established / proven technology

ReviewScale

Awaiting Reviews
In Progress
3 of 14 completed

CUSTOMER OF THE FUTURE

Coin Card / Coin Tap

Save all the loose change by swiping a "coin" card" or tap & go. Instead of getting head aches from a handbag that is too heav y or having little piles of change all over the house. Have your small change swiped onto a charge free "coin card". You can choose to "spend it" on other items or "save it". Think how much you will have saved over just one year! Massive savings for the Bank FIs in coin collection and redistribution ...more »

Submitted by (@linda.horne)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Thumbs Up! No more cards and all the discounts please.

Go shopping anywhere with just your thumb and get all the discounts, vouchers and benefits that all your memberships entitile you to get. Biometric intellegent POS and payment devices, enable you to select which fund source you want to pay from, apply all discount and shopping vouchers and have all you membership subscriptions updated. No more cards for debit, credit, petrol, shoppping, airline, club membership etc. ...more »

Submitted by (@linda.horne)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

In-app ForEx purchases

This is an incremental idea, adding to the existing SBSA Banking app or the Internet Banking site should allow for the purchase of Forex . The Bank should have FICA'ed details of the account holder (alot of which is duplicated when completing the application form to buy/sell ForEx) and allow the purchaser to enter their ticket number and ID/Passport number both of which can be presented when the ForEx is delivered or ...more »

Submitted by (@hiren.chhiba)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Mobile "Train the Trainer"

To visit all areas in the country. The plan is to train 12 new IT trainers in every area. These trainers will then establish their own small businesses, training all in their communities in computer and mobile phone operational skills. Phone banking can form a a part of this. The Papillon Foundation has thus far successfully trained 9948 un-employed and needy community members in accredited, basic computer end-user ...more »

Submitted by (@info00)

Idea Stage : Start-up / prototype

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

1. Your very own FREE personal assistant !!!

Apply for any banking product and obtain multiple rates from ALL BANKS. This can be done by sending one request using the IM (Instant Messaging System) on the website or mobile apps for Android, iPhone and Windows . Is it not time consuming and frustrating searching for items on the internet ? Only to be bombarded with irrelevant content & results you have to take time to enquire upon. Send one request for any banking ...more »

Submitted by (@krivahn)

Idea Stage : Established / proven technology

Voting

5 votes
5 up votes
0 down votes

CUSTOMER OF THE FUTURE

Video banking

Enable remote video call (phone/web/internet) banking centres with pickup/delivery centers/franchises rather than queues at ATMs and Branches. This also enables remote verification of id and other in-branch transactions for homebound and disabled persons. Great for the hearing impared for which sign language becomes possible remotely.

Submitted by (@linda.horne)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Proactive Strategy

Problem: We spend so much time and effort attracting existing customers from other banks but we are forgetting the hundreds of potential customers being born every day. An example of not proactively targeting would be how Capitec came to be. Nobody proactively targeted the lower income group which opened the door for Capitec. The same way, nobody is proactively targeting the potential new customers being born every day. ...more »

Submitted by

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Renovation not remortgage funds facilities remotely accessible

Significant number of people are renovating rather than buying new. I recently did this and did not want to take out a new mortgage. What a problem, what a hoehaa to get a short term loan. How about making it easier to get this finance, apply remotely (on apps, atms etc) and use/top-up as you need it at the building or hardware stores (on apps, atms etc) as it is a fixed asset you are improving, Funds are recoverable ...more »

Submitted by (@linda.horne)

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Mobile financial management for 2 billion unbanked consumers

Swift is developing a system to introduce 2 billion unbanked individuals to the formal banking sector. Currently, nearly one third of our global population has no access to formal banking, savings, credit, or insurance products. People in emerging markets often keep the little cash they have at home, literally under the mattress. And without formal banking, we have no idea how this massive and growing population spends, ...more »

Submitted by (@tricia)

Idea Stage : Start-up / prototype

ReviewScale

Awaiting Reviews
In Progress
3 of 14 completed