CUSTOMER OF THE FUTURE

Insta-feedback

78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. I.e., banks could save a lot of money by avoiding bad experiences. Do you know where in your customer's journey the experience is unsatisfactory and needs improvement? Location-based big data solutions like Quick, rate me! (http://qrate.me/) by tenqyu elegantly solved this problem, enabling banks to improve ...more »

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Idea Stage : Start-up / prototype

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

TRACKTOR

The idea of TRACKTOR is to create a cloud based sales management application for brands, sales representative and merchandisers to manage accounts and contacts from a mobile device i.e tablet or smart phone. sales reps from brands will be able to generate orders, quotes, track sales, track sales conversion, customer management and service in real time at spaza shops. Africa is brimming with potential with its billion ...more »

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Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Inappropriate Error Messages on Customer Facing Channels

What is the Issue: Dissatisfied and frustrated customers due to insufficient and inappropriate details in error descriptions on customer facing Channels. Perform an analysis of the top 20 error messages encountered by customers on the top 3 channels: Review and refine the messages to ensure that these are appropriate Ensure that alternative processing solutions are included in the error message relayed to the customer. ...more »

Submitted by (@anand.giju)

Idea Stage : Start-up / prototype

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed

CUSTOMER OF THE FUTURE

Proactive Strategy

Problem: We spend so much time and effort attracting existing customers from other banks but we are forgetting the hundreds of potential customers being born every day. An example of not proactively targeting would be how Capitec came to be. Nobody proactively targeted the lower income group which opened the door for Capitec. The same way, nobody is proactively targeting the potential new customers being born every day. ...more »

Submitted by

Idea Stage : Early stage / idea / concept

ReviewScale

Awaiting Reviews
In Progress
9 of 15 completed